ARTH Medical Centre ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our diagnostic services.
1. Information We Collect
- Personal identification information (name, date of birth, gender)
- Contact details (phone number, email address, home address)
- Medical information required for diagnostic tests and health checkups
- Payment information (processed securely; we do not store card details)
- Location data when you use our home collection booking service (used solely to verify service area)
- Usage data and cookies when you browse our website
2. How We Use Your Information
- To process and fulfil your lab test bookings and home collection requests
- To deliver your diagnostic reports securely
- To send appointment reminders and service notifications via SMS/WhatsApp
- To improve our website and service quality
- To comply with applicable medical and legal regulations
- To respond to your queries and provide customer support
3. Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. Your data may be shared only with: (a) licensed medical professionals involved in your care, (b) accredited reference laboratories for specialised tests, (c) government or regulatory authorities as required by law. All third parties are bound by strict confidentiality agreements.
4. Data Security
We implement industry-standard security measures including encrypted data transmission (HTTPS), restricted access controls, and regular security audits. Medical records are stored in compliance with applicable Indian healthcare data protection guidelines. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.
5. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You may disable cookies through your browser settings; however, some features of the website may not function correctly without them.
6. Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant data protection authority
7. Retention of Data
Medical records and diagnostic reports are retained for a minimum of 7 years as required by Indian medical regulations. Other personal data is retained only as long as necessary for the purposes described in this policy.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any significant changes will be communicated via our website. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact Us
For any privacy-related queries or to exercise your rights, please contact us at: arthmedicalcentre@gmail.com or call 7777873333.