At ARTH Medical Centre, we strive to provide accurate, timely, and high-quality diagnostic services. We understand that circumstances may require cancellations or refunds, and we have established this policy to ensure a fair and transparent process for all our patients.
1. Cancellation & Refund Eligibility
2. Non-Refundable Situations
- Tests already processed or reports generated
- Failure to provide a valid sample (insufficient quantity, improper collection)
- Patient no-show without prior cancellation notice
- Discounted or promotional packages (unless the centre is at fault)
- Urgent/STAT test requests once processing has begun
3. Refund Process
To request a refund, contact us at arthmedicalcentre@gmail.com or call 7777873333 with your booking ID and reason for cancellation. Refunds are processed to the original payment method within 5–7 working days. Cash payments will be refunded in cash at the centre.
4. Report Errors & Re-Testing
If you believe there is an error in your diagnostic report, please contact us within 48 hours of receiving the report. We will review the case and, if a laboratory error is confirmed, re-test the sample at no additional charge or issue a full refund.
5. Exceptional Circumstances
In cases of medical emergencies, natural disasters, or other extraordinary circumstances, ARTH Medical Centre reserves the right to make exceptions to this policy at its discretion. Please contact us directly to discuss your situation.
6. Contact for Refund Queries
Phone: 7777873333 | 9008928338 Email: arthmedicalcentre@gmail.com Address: Behind Brahman Galli Road, Near Bus Stand, Brahmangalli, Karwar — 581301